Introduction

The DIGESTA Spices Online Shop, operating at www.digesta.com.pl, hereinafter referred to as the Online Shop, is operated by the Company: P.P.H.P Digesta.

Company headquarters:

P.P.H.P Digesta
Łukasz Florencki
ul. Sosnowiecka 1
40-337 Katowice
NIP: 954-000-39-69
REGON: 273694525

tel/fax: 32 299 57 78

Santander Bank Polska S.A.
19 1090 2008 0000 0005 3000 5036

Bank adress:
3 Oddział w Katowicach 
ul. Wiosny Ludów 4
40-374 Katowice 

The information contained on the websites of the Internet Shop does not constitute an offer within the meaning of the Civil Code. By placing an order through the mechanisms available on the web pages of the shop, the buyer makes an offer to purchase the specified goods. The moment of conclusion of the purchase-sale contract is the moment of receipt of payment to our bank account or written confirmation of receipt of goods by the customer on the consignment note.

Transactions

The party making purchases in the Internet Shop, hereinafter referred to as the Purchaser, is an adult natural person or a company. The objects of transactions carried out by the Online Shop are the products listed in the offer and presented on the shop's website at the time of placing an order. All prices of products on offer are expressed in Polish zloty and include VAT. Some of the products on offer may not be available at the moment, in which case you can see the product page but cannot make a purchase (add the product to your basket).

Placing orders

The buyer can place an order via the online shop system.

Order processing

Each order placed in the Internet Shop is confirmed within 24 hours of its placement (except Saturdays, Sundays and public holidays) by e-mail message to the address given in the registration form.
If it is not possible to confirm the order due to the buyer's fault (wrong e-mail address in the registration form), the order is cancelled within 7 days and the customer's personal data contained therein is deleted from the shop's database.
Placing an order by the Purchaser is equivalent to the authorization of the Online Store to issue VAT invoices without the need to obtain the Purchaser's signature.

Methods of payment

The following forms of payment for the ordered goods are possible in the Internet Shop:

  • transfer before delivery of the goods
  • cash on delivery

VAT invoice / receipt

Each product purchased is accompanied by a VAT invoice or receipt. The Purchaser, at the time of delivery, has the opportunity to check that it was included in the shipment and that it contains the correct data of the Purchaser.

Delivery costs

The costs of delivery of products ordered in the Internet Shop depend on the form of payment and method of shipment chosen by the Buyer and are specified on a separate page in the order confirmation form. The shop's system, so called shopping basket, automatically adds the cheapest possible cost of sending the order.

Lead time

The lead time of an order does not usually exceed 7 working days. Ordered goods are dispatched within two to four working days of receiving payment in our account or confirming the order in the case of COD shipment. Exceptions may be orders for items not currently available. In this case the lead time may be extended. The buyer will be informed immediately about the waiting time.

Complaints

If, upon receipt of the goods, the Purchaser finds defects in them, they should send them back by post to the address of the shop.

The shop does not accept any packages sent back on delivery.

If the payment for the ordered goods was made by bank transfer before the goods were dispatched, the value of the ordered goods will be refunded to the Buyer's account within 2 days of receipt of the return. Costs of delivery and return of goods are not refundable.

Returns

In accordance with the Consumer Rights Act of 30 May 2014. (Journal of Laws 2014, item 827 as amended), the customer may resign from the goods purchased in the Online Store without giving any reason within 14 days from the date of receipt of the shipment.
The basis for accepting the return is attaching proof of sale (issued VAT invoice or fiscal receipt). 

The Seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has explicitly agreed to a different method of refund, which does not incur any costs for him. Reimbursement shall be made no later than 14 calendar days after receipt of the consumer's statement.

The costs of delivery and return are not refundable.

Protection of customers' personal data

In accordance with the Act of 29 August 1997. "On the protection of personal data", all personal data obtained in the course of the shop's activities are confidential. Under no circumstances or in any form will they be disclosed to other persons or other entities. The customer has the right to inspect their data, has the right to correct them and to request that they cease to use them.